1. At the website
When you place an order on the lecka.eco website, we will receive an order request. However, the order request needs to go through an order confirmation step, lecka only confirms the order if your order satisfies the fulfillment criteria at lecka. To request a confirmed order quickly, please provide correct and complete information regarding the delivery, or the terms and conditions of the promotion (if any) that you join.
2. By phone
You can contact us directly by phone at 0339 050 352 from 9 am to 7 pm, Monday to Friday for purchase instructions.
3. Buy at Fanpage @lecka.eco
Customer service team members often answer and assist customers to buy goods quickly and conveniently in the shortest time. Customers can leave a message, our staff will assist with all your requests.
B. DELIVERY POLICY
1. Scope of delivery
We always support delivery in all provinces across the country of Vietnam.
2. Delivery time
Delivery time rnages from 1-3 business days.
Delivery time starts after your order has been successfully confirmed by a call from our customer service staff.
3. Delivery fee
Delivery fee depends on your address. It might ranges from 20,000 to 80,000 VND within Vietnam. Each order is only delivered to 01 address of customer.
4. Track your order
Lecka's order processing status will be sent to the email you provided when posting. So you can check your email to see the status of your order.
5. Cancellation of order
The order will be canceled after 02 times the delivery staff cannot contact or deliver the goods to the customer. Please contact customer care line at: 0339 050 352 for guidance and care.
6. Payment Methods
Customers can pay with following methods on the website lecka.eco:
- Cash on Delivery
- Bank Transfer