Refund Policy

1. Refund Policy
‍Lecka's return/exchange policy allows customers to return one/several items in their order and can choose to receive a refund or exchange for a replacement product. However, we do have some simple requirements to make an exchange/return for you.

You can request a product exchange/return of your order for any of the reasons listed below:
- Technical error;
- Wrong product you requested (wrong product code, ...);
- Damage: the product shows signs of damage during transportation.

The following are general requirements for returns/exchanges:
- The time limit for exchange / return is 05 days from the date of receipt of goods;
- You still keep your purchase confirmation at lecka (order number, purchase invoice, delivery receipt, bank statement...);
- The product must have its original stamps, labels, and conditions intact (unless the product is defective or damaged during transportation) and the accompanying gift (if any);
- The product has no signs of being used.


2. Regulations on product return notification time
- Time for notification of return and exchange: within 48 hours from the date of receipt of the product;
- Product delivery time: within 14 days from the date of receipt of the product;
- Location, product return method: Customers can bring the product directly to our office or by post or other delivery service.

In case you have comments/complaints regarding product quality, please contact our customer care line.


3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you of your refund status after inspecting the item.
If your return is approved, we'll process the refund to your credit card (or original payment method).
You will receive your credit within a certain number of days, depending on your card issuer's policy.


4. Shipping
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable.
If you receive a refund, the return shipping costs will be deducted from your refund.

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